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Scheduling
Agency Care automates the allocation of staff to clients, enabling client requirements to be fulfilled efficiently and accurately. For internal monitoring and analysis purposes the system tracks each of the stages in the booking process from enquiry through to confirmation, enabling production of quick and accurate fill-rate reporting.
Bookings can be easily and quickly entered through the Rapid Booking Centre. This allows standard shift sets, billing information, skill and grade requirements to be attached to a specific client. Multiple shifts can be set-up from a single entry enabling quick input of repeat bookings. Profile searches can then be carried out for the best available candidates based on qualifications, skills, geographical location and history with that client. Work can then be allocated or offered to that candidate using SMS text messaging, email, phone or fax facilities.
The use of colour is prevalent through the system, allowing users an 'at a glance' view of how bookings are progressing. Shift allocation can be viewed via the Rapid Booking Centre or through the intuitive 'drag and drop' Resource Planner screen.
The following information will be entered against each shift. Many of these items are stored in shift presets for each client:
- Shift date
- Shift start and end time
- Service required
- Reason service required
- Charge band
- Grade requirements
- Skills required
The system will then automatically search for appropriate candidates matching availability, skills and suitability with the required shift. From the candidates listed, the agency is then able to offer the shift through the built in SMS text messaging facility. This enables bulk SMS messages to be sent to multiple candidates easily and quickly, reducing the administrative time involved in shift filling.
Of the candidates who may accept the offer, the agency will then allocate the most appropriate and confirm the booking with the client via SMS, fax, phone or email. The system is also linked to mapping technology to provide a visual location of both client and candidate, coupled with automated route planning and mileage calculation.
Download the Agency Care brochure (PDF).
