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Fees processing/receipts posting
- Client details
- Income processing/debt management
- A complete solution
- Contract billing
- Receipts posting
- Internal or external sales ledger
Client details
Key information on client or resident records is held covering the differing requirements of the care sectors, including both mandatory, legislative and market/organisation specific data. The enquiry management module within the system can also be used to produce KPI reporting on conversion ratios. Within the admissions and discharges section, occupancy information drives the billing engine within Income Processing. As with all our family of solutions the location of data entry can be central, regional, local or core and cluster. Further local options such as client diary and contact information are available within the system.
Income processing/debt management
Our Income Processing products are the cornerstone to the HOMECARE product range. With two decades of experience in dealing with some of the largest care operators in all areas of this market it is unlikely that we have not addressed any scenario of income processing requirements. Business rules relating to the type of care, charge calculations and specific permutations of calendar are established allowing full automation of the most challenging income processing requirements.
A complete solution
Complex multiple source, multiple calendar, split and occupancy related billing as well as direct debit processing and electronic invoicing are all handled within the Income Processing module. Clients choose where functionality for the product takes place, i.e. local resident records, centralised income processing, full de-centralisation, etc. This can be quickly changed based on integration of other businesses or process change.
Contract billing
The Contract Billing module covers the provision of specialist care services and contract bed arrangements that have become an increasingly important area of today's multi-disciplined care service organisations. The complex business rules relating to flexible and variable rate contracts tied to resident and bed care categories are all handled within the standard functionality of this module.
Receipts processing
The Income Processing module comprehensively handles the major types of payments residential providers receive, such as standing orders, direct debiting, block receipts, contract bed payments and single payments are all catered for within the receipts processing module.
Internal or external sales ledger
Monies posted within Income Processing can be processed directly via the Internal Sales Ledger within the product. The Coldharbour Internal Sales Ledger includes a comprehensive range of debt and period fees reporting as well as income accounts, previous period income adjustment calculations and credit notes. Alternatively, clients can interface to our corporate accounting solution, Coldharbour Financials, developed specifically for the care industry. Finally, clients wishing to utilise existing accounting systems are assured that over the last twenty years we have developed interfaces to the majority of mainstream accounting solutions (Sun, Agresso, Great Plains, Navision, Sage, Pegasus, etc.)
Download the Residential Care brochure (PDF).
