Support
- Mike Day (Support Manager)
- Paul Anderson (Support Team Leader - Residential Care)
- Paul Gray (Hardware Team Leader)
Read related newsletter articles (PDFs):
- 2008
- 2007
- Quarter two
- 2005
- Quarter four
Mike Day
Support Manager
Joined Coldharbour: April 1997
As a part qualified accountant, Mike worked in management accounting for a record company in London before developing his technical skills as a programmer, writing in C and Visual Basic. Although Mike was initially approached by Coldharbour for his programming skills, his accountancy background made him a strong candidate for our rapidly expanding support department. With eight years experience under his belt, Mike was asked to manage the support team in January 2006. As support manager, Mike, supported by his team leaders has a number of key responsibilities:
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Managing changes to support processes.
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Maintaining focus within the department on customer support needs.
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Providing a point of contact for clients wishing to escalate a support issue.
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Ensure continuous performance improvement within the department with an on-going programme of training and development.
According to Mike, clients have often said that he resembles a cross between Brad Pitt and a young Richard Gere (see what you think!)
Email Mike Day.
Paul Anderson
Support Team Leader - Residential Care
Joined Coldharbour: March 2003
Paul has a strong background in IT support, having worked for a large Internet Service Provider prior to joining Coldharbour. In order to spend more time with his children as they grew up, Paul worked part-time at his previous employment before taking a full-time role at Coldharbour when his children were older.
Paul started his life at Coldharbour in the offline support department, carrying out scheduled client work including product upgrades, system configuration and migrations. In 2004, the offline and online support departments joined forces and this was followed in 2006 with the reorganisation of the support department into product-centred teams. Paul initially worked in the Domiciliary and Agency Care team before an opening as team leader in the residential care team presented itself and Paul was chosen to fill the position.
Outside of work Paul continually challenges himself with various tests of fitness and stamina. In 2002, Paul learnt how to swim in order to complete a series of triathlons. This was followed in 2004 and 2005 by a number of half marathons. In May 2007, Paul completed a cycle ride from Lands End to John O'Groats.
Email Paul Anderson.
Paul Gray
Hardware Team Leader
Joined Coldharbour: April 2008 
Paul Gray joins the Hardware department as Team Leader. Paul has had over 10 years experience in the IT industry, starting in a support capacity and making his way up. Paul most recently worked for the Carlisle Group as a Senior Technical Engineer and spent the last 5 years designing and supporting their networks and servers.
Impressed with the existing, reliable and efficient hardware support service, Paul comes to Coldharbour with the aim of developing different areas and exploring new technology.
Paul recently relocated from London to Bristol and is currently living in Cheddar. He commented that there is a real family feel to the company which has helped him fit in to working life in the Bristol area. A keen sportsman, Paul has just joined our Coldharbour 5 a-side football team! He is hoping this will improve his fitness as he has signed up to run the London Marathon next year.
Email Paul Gray.
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